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Store Policies

Alterations Policy

 

  • Alterations are non-refundable

  • Alterations needed within 3 business days may incur a rush fee

  • Alterations scheduled for pickup are available at 4pm on the scheduled day of pickup

  • Customers have one week from the day of pickup to bring their receipts to request a redo

  • Clothing alterations that were not tried on for our specialists do not qualify for a free redo

  • We strongly recommend that you use our dressing rooms to try on clothing for alterations

 

Dry Cleaning & Laundry Policy

 

  • Clothes due for pickup are available at 5pm on the scheduled date of arrival

  • Customers assume the risk that clothes might be damaged in the dry-cleaning process

  • Please keep your ticket for proof of ownership

  • Please check all returned clothes, as we are not responsible for clothes and missing items after orders are taken from the store

 

Rental Policy

 

  • A $20 refundable deposit and minimum of $50 is required toward the cost of each rental outfit for us to begin putting together an order

  • Customers may try on no more than 3 jackets or 3 vests during a visit to the store.  This is to respect our staff and other customers’ time. 

  • Customers may not try on pants that haven’t been set aside for them because we must dry clean each unused pair afterwards

  • Do not use home irons for tuxedos or leave shoes in vehicles during 100+ degree heat

  • Late returns are $15 per day until an additional $400 has been collected (per rental)

  • Customers may choose to keep outfits for longer than the three inclusive days at the rate of $5 per day, but this must be agreed upon with the staff before they take the contents

  • Refunds for outfits not taken out of the store and any monies spent over each outfit’s $20 deposit plus $50 (and taxes) are allowed ($74.40), but full refunds are not allowed

  • Please try on and approve of your rental items before leaving the store, as we are not responsible for problems occurring afterwards.  We can adjust your outfits to your approval.

  • Rental returns after the scheduled return date will forfeit the $20 deposit

  • Rented outfits are used clothing, but customers have the option to purchase new items

  • Shirts that are not black or white are additional purchases for outfits

  • There are no discounts for rentals

 

Sales Policy

  • All sales are final

  • Customers must pay half of, or the total cost of items specifically ordered for them

  • Discounted alternatives are included with applicable items bought here

 

Store Policy

 

  • A fee of $10 applies for alterations appointments that only result in a consultation, but no fee applies for appointments that result in charged alterations work

  • Items are subject to donation if left here over 90 days

  • No haggling allowed

  • However, customers may qualify for a discount (at our discretion)

  • Potential renters or buyers are limited to no more than three try-ons for jackets and vests

  • Please call or email anytime if any issues occur

  • Some styles featured may be unavailable to order due to no longer being made

  • Special order items may possibly look different than pictured

  • We reserve the right to also charge rush fees when necessary

  • We reserve the right to refuse service to anyone

Contact Us

Address & Info 

Hours

965 East Van Buren Street

Suite 129
Avondale, Arizona, 85253

623 925 2030

tessalterations@yahoo.com

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Mon - Fri

8:00 am – 7:00 pm

Saturday

9:00 am – 5:00 pm

Sunday

Closed

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© 2024 by Tess Alterations

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