Tess Alterations
Spend less with Tess

Store Policies

Alterations Policy

 

• Alterations are non-refundable

• Alterations needed within 3 business days may incur a rush fee

• Alterations scheduled for pickup are available at 4pm on the scheduled day of pickup

• Customers have one week from the day of pickup to bring their receipts to request a redo

• Clothing alterations that were not tried on for our specialists do not qualify for a free redo

• We strongly recommend that you use our dressing rooms to try on clothing for alterations

 

Dry Cleaning & Laundry Policy

 

• Clothes due for pickup are available at 5pm on the scheduled date of arrival

• Customers assume the risk that clothes might be damaged in the dry-cleaning process

• Please keep your ticket for proof of ownership

• Please check all returned clothes, as we are not responsible for clothes and missing items after orders are taken from the store

 

Rental Policy

 

• A $20 refundable deposit and minimum of $50 is required toward the cost of each rental outfit for us to begin putting together an order

• Customers may try on no more than 3 jackets or 3 vests during a visit to the store.  This is to respect our staff and other customers’ time. 

• Customers may not try on pants that haven’t been set aside for them because we must dry clean each unused pair afterwards

• Do not use home irons for tuxedos or leave shoes in vehicles during 100+ degree heat

• Late returns are $15 per day until an additional $400 has been collected (per rental)

• Customers may choose to keep outfits for longer than the three inclusive days at the rate of $5 per day, but this must be agreed upon with the staff before they take the contents

• Refunds for outfits not taken out of the store and any monies spent over each outfit’s $20 deposit plus $50 (and taxes) are allowed ($74.40), but full refunds are not allowed

• Please try on and approve of your rental items before leaving the store, as we are not responsible for problems occurring afterwards.  We can adjust your outfits to your approval.

• Rental returns after the scheduled return date will forfeit the $20 deposit

• Rented outfits are used clothing, but customers have the option to purchase new items

• Shirts that are not black or white are additional purchases for outfits

• There are no discounts for rentals

 

Sales Policy

• All sales are final

• Customers must pay half of, or the total cost of items specifically ordered for them

• Discounted alternatives are included with applicable items bought here

 

Store Policy

 

• A fee of $10 applies for alterations appointments that only result in a consultation, but no fee applies for appointments that result in charged alterations work

• Items are subject to donation if left here over 90 days

• No haggling allowed

• However, customers may qualify for a discount (at our discretion)

• Potential renters or buyers are limited to no more than three try-ons for jackets and vests

• Please call or email anytime if any issues occur

• Some styles featured may be unavailable to order due to no longer being made

• Special order items may possibly look different than pictured

• We reserve the right to also charge rush fees when necessary

• We reserve the right to refuse service to anyone